You can place an order via any of the following methods: Smartdesk Pro is pleased to offer fast and secure online ordering. Simply search for your product and click add to cart. You can create a login to save your information for future purchases, or checkout as a guest.

• Your shipping, order information & billing address.
• Phone number & email address for order confirmation and invoice.
• Payment method – please provide a credit card number to complete your order.

With the help of extensive contingency planning, our supply operations have recovered well. At the moment we can deliver all products within the communicated lead times.

There is NO handling charge. Shipping is FREE in the Continental United States of America. Charges vary for locations outside of the Continental 48 of the United States. For an accurate estimate of shipping charges please proceed through the checkout process, entering in your items and address.  

We process your order within 1 to 3 business days of the order being made.  We will send you a tracking number as soon as your order is processed. 

Many reasons can cause shipments delay such as traffic or bad weather. Check the status of your shipment using your email address and order number on our tracking page or directly with UPS or FedEx using the  tracking number provided on your invoice. Smartdesk Pro does not have access to more detailed information. 

We ship directly to customers within Continental United States of America. If you are located outside America you may purchase our products and get a quote upon checkout. If your country is not listed in our distributor list, please contact us, as we may be able to ship directly to your destination.

We accept credit card, cheque, bank or wire transfers as forms of payment. Please note that we pass on bank charges for wire transfer fees which will be added to your invoice ($15). This is in addition to the standard $20 handling fee.  

All prices are quoted in USD unless you are located in Canada, where prices are listed in CAD, the currency will automatically change from USD to CAD.

Our terms of payment are net 30 days, unless otherwise specified. Pre-payment may be required prior for shipping to certain locations.

We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot-specific datasheet provided with the product. Should you have a technical issue with a product, please contact our technical support services.

We will consider taking the product back, subject to a 25% restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from us for both the returned product and the new replacement product.

Malfunction and/or breakage/damage resulting from any external factors after delivery of product is covered under our terms of warranty. Please notify us within 24 hours of receiving the goods. After this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim.