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  • Straight Up & Down Movement - Our space-saving workstation rises and folds vertically, within its own footprint. There is no need to make the spatial accommodations that may be required with comparable products.
  • Smooth & Easy Adjustments - Our single-handle design makes it super easy to safely adjust the height of the desk. You never need to use two hands or extra force like with some other brands.
  • Spacious Work Surface - With our groove-free, extra-deep desktop, you will have plenty of space to accommodate a laptop, computer monitor, paperwork and more.
  • Quick-Release Keyboard Tray - Our full-sized keyboard tray features a deeper work surface to fit a larger keyboard, mouse, and mousepad as well as a unique quick-release design so you can quickly and easily remove it when you're performing tasks that don't require a keyboard and mouse.
  • Ergonomic Benefits for Every Height - Whether you're 5'1" or 6'1", you can comfortably shift from sitting to standing with 12 different height levels.

Please allow 14 days for your order to arrive. Due to COVID-19, please allow for longer than normal wait times. We partner with reputable brands from all over the country to bring you the best products at the best prices. This means sometimes you have to wait a little longer to get your order, but it's always worth it!

Returns are easycontact us to request a return for up to 30 days post purchase. You can read our full return and refund policy here.

 

Customers who have warranty issues with the product should either call us at (855) 375-7764.

Warranty & Returns:  If you have any questions or concerns please contact us before placing your order. Please note, the warranty period for items varies by product category. Warranty is applicable to items purchased through Smartdesk Pro. Warranty includes product defects and does not include damages resulted from user error. Things that void a warranty and further business with Smartdesk Pro include physical abuse of the item, improper use, permanent alterations, failure to return all pieces/parts, returns resulting in product damages due to insufficient packaging or swearing/threatening customer support.

Please Note: Failure to report items that arrive damaged within 30 days of receipt may result in denial of reimbursement.

Any product being returned to us must have an RMA number included. Failure to include RMA number may result in delayed processing. Refunds or replacements may take up to 7-10 business days from receipt to be processed. Return shipping charges on items that are ordered in error or no longer needed are non-refundable. Smartdesk Pro is not responsible for providing box(es) or packing materials for any return shipments. Items returned damaged due to insufficient packaging will not be processed. Any product utilized in food processing must be thoroughly cleaned prior to return. 

Please note that you are responsible for shipping costs for any item(s) returned.

Warranty Exclusions:

This warranty does not apply, and no other warranty applies to: 

  • Normal wear and tear, which are to be expected over the course of ownership. 
  • Damage caused by abuse, misuse, neglect, vandalism, accident, modifications, water, or fire. 
  • Damage caused by the carrier in-transit, which will be handled as claims against the carrier. 
  • Damage caused during unloading or installation, which will be handled as claims against the installer. 
  • Modifications or attachments to the Product that are not approved by Smartdesk Pro. 
  • Products that were not installed, used, or maintained in accordance with Product instructions and warnings. 
  • Products used for rental purposes. 
  • Adhesive products installed at temperatures below 50ºF (10ºC). 
  • Labor and/or materials to remove and replace Products. 
  • Non-standard or published products. 
  • Damage caused by environmental issues, including use and/or storage of the Product in facilities subjected to uncontrolled high temperatures. 
  • Third-party products – Smartdesk Pro, to the extent possible, will pass through to the original purchaser (and process claims under) any warranty provided by third-party products supplied to Smartdesk Pro. 
  • Normal aging and wear of fabrics, filling materials, and finishes of soft seating and other upholstered products  

Your satisfaction is our #1 priority here at FlexiSpot. That’s why we’re pleased to offer a limited warranty that covers defects in material or workmanship on all new FlexiSpot products. This warranty applies solely to the original purchaser and is non-transferable.  Only consumers purchasing FlexiSpot products from authorized FlexiSpot retailers or resellers may benefit from our limited warranty.

What is Covered?

FlexiSpot Height-Adjustable Desk Frames

All height – adjustable desks purchased on or after October 5, 2016 include a 5-year warranty for the frame, motor and other mechanisms, and a 2-year warranty for the controller and switch, electronics. 

FlexiSpot Sit-Stand Desktop Workstations

Flexispot Sit Stand Desk Converters have a 5-year warranty for the frame, desktop, and a 3-year warranty for the gas spring system and other mechanisms. 

Desk Bikes

All desk bikes purchased on or after October 5, 2016 include a 1-year warranty 

Chairs

All FlexiSpot chairs purchased on or after October 5, 2016 include a 3-year warranty. 

Massagers

All FlexiSpot massagers purchased on or after October 5, 2016 include a 1-year warranty. 

Monitor Mounts

All monitor mounts purchased on or after October 5, 2016 include a 3-year warranty for the arms, gas spring system and mechanisms.

What Happens If My Product is Defective?

FlexiSpot will replace (at no charge to you) the defective parts on any of our products when the defect is due to improper workmanship and/or material. If FlexiSpot is unable to provide a replacement product, and repair is not practical or cannot be completed in a timely manner, FlexiSpot may elect to refund the purchase price in exchange for the return of the product.

Do I Have to Pay Shipping Costs for a Replacement Product?

In the rare event that your FlexiSpot product is defective, we will provide you with a replacement item shipped at no cost to you within the continental United States. We use FedEx Ground to ship replacement products, but expedited shipping is available if you choose to pay the additional expense. If you would like to have a replacement product shipped to an address outside the continental United States, you will need to pay the shipping costs.

What is Not Covered?

Our limited warranty does not cover any problem caused by:

  1. Conditions, malfunctions or damage not resulting from defects in material or workmanship.
  2. Conditions, malfunctions or damage resulting from normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration.
  3. Accessories, connected materials and products, or related products not manufactured by FlexiSpot.
  4. Conditions, malfunctions or damage resulting from failure to follow the instructions and guidelines relating to the product’s intended use.

Our limited warranty is void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).

How to File a Claim?

Filing a claim for warranty service is quick and easy. Simply contact customer service via email at contact@flexispot.com or toll free at 855-421-2808. Make sure you have your sales receipt or other proof of purchase handy. You will need to provide evidence of the date and place of purchase for your FlexiSpot product.

Disclaimer of Warranties; Limitation of Damages

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY, AND FLEXISPOT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FLEXISPOT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY OR THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUESTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. 

Governing Law

This Warranty is governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.

How State Law Applies

This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. 

 

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