Customers who have warranty issues with the product should reach out to our customer service team ovia the CONTACT US form.
E-WIN RGB gaming desks come with a limited, best in class product warranty from the date of purchase. Any failure from normal use or manufacturing defect will be repaired free of charge. A failure is defined as a mechanical breakdown of or defect in the unit that affects the user's ability to operate the product as intended.
LIMITED WARRANTY
Warranty Repairs: Any failure from normal usage will be repaired free of charge and we will return the product to you directly at our cost. A failure is a mechanical breakdown of or defect in the unit that affects the user's ability to operate the product as intended. If it is determined that the failure was caused by misuse or abuse of the product, repairs and return shipping will be at the customer’s expense. No refunds are available after the initial 30-day risk free period.
This warranty does not cover any problem that is caused by:
Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
Conditions, malfunctions, or damage resulting from normal wear and tear, improper installation, impact by foreign objects, misuse, abuse, negligence, accident, fire, or any alterations.
Use with accessories, connected materials and products, or related products which are not manufactured by E-WIN.
Scratches on a product are not covered by manufacturer's warranty. This warranty shall not be extended or restarted upon purchase of installation of any replacement part. Our limited warranty will be invalid if a product is returned with removed, damaged, or tampered or any changing (including removal of any component or external cover)
