Smartdesk Pro understands the importance of providing our customers with their goods on time. We make every effort to ensure that our items are delivered as soon as possible and in excellent condition. Our team of highly trained professionals is always available to answer any questions or concerns you may have about your purchase.

We take the utmost care in packing each order with a lot of love and attention to detail so that you, our clients, may enjoy them. Thank you for being a loyal customer. We will do all we can to offer high-quality goods and services to you.

Thank you for putting your trust in us, it means a lot. We'll continue working hard to earn and maintain that trust. Thank you for being part of the Smartdesk Pro family!

All orders ship free. We ship hundreds of orders daily to our happy customers. We keep them happy by being very responsive and transparent about shipping times. We take great care in ensuring that our products are handled and packaged carefully.

Below you will find a breakdown of how we handle and prioritize shipment:

Order Processing: Our quality assurance and order verification process is critical to ensuring that you receive your products on time and in great condition. We perform sound tests, quality checks, and packaging inspections on every order before it is sent to our warehouse.

This careful process usually takes 1-2 days, but in some cases, it may take up to 3 days.

We serve primarily in the lower 48 of the United States of America. If you are ordering from Hawaii and/or Alaska and other regions, please reach out to us directly and we will give you a quote.

If you want to ship us internationally, please let us know.

Shipping Costs and insurance: Shipping costs. Shipping is currently free for all orders. However, some orders to Hawaii and Alaska may incur a small fee. There may also be customs charges based on the countries we are shipping to.

We take great care of products in our shipping process, so if anything arrives damaged, just let us know and we'll send you a new one. It's quite rare that any items get broken when they're shipped but it does happen, which is why we take great care in using packaging that ensure safety of your items.

We offer 30 days returns. We will always try our best to accommodate your return requests.

Feel free to email us anytime at info@smartdeskpro.com to review the status of your order or use the Contact us page.

5 Year Warranty

Desks

Chairs

Beds (coming soon)

Gear Rack Bundles

3 Year Warranty

Mouse pad            Keyboard Trays

Floor Mats             CPU Holders

Monitor Arms        Utility Carts

Footrests          

Lighting Accessories

1 Year Warranty

Mouse pad

Floor Mats

Mouse pad

Floor Mats

Shop with confidence knowing we stand by the quality of our products. Eureka Ergonomic products are offered with a limited, non-transferrable warranty against defects in material or workmanship under normal use during the applicable warranty period. 

The warranty period starts from the date of purchase. Under the aforementioned warranty, we will repair applicable Eureka Ergonomic products, or replace part thereof, at our option and free of charge.

A “defect” means an inadequacy in the materials or workmanship of the product that (i) existed at the time when you received the product from us or from our authorized reseller and (ii) causes a failure of the product to perform under normal use in accordance with the materials and documentation accompanying the product.

A “normal use” means use of the product (i) in conformance with all applicable local, state or federal laws, codes and regulations and (ii) in accordance with manufacturer recommendations and/or instructions in the materials and documentation accompanying the product.

This warranty does not cover damages, failure or loss caused by:

1. Conditions, malfunctions, or damages not resulting from defects in material or workmanship.

2. Conditions, malfunctions, or damages resulting from normal wear and tear, improper installation, impact by foreign objects, negligence, or fire.

3. Abuse, misuse, or accident (including, without limitation, use of product in unsuitable environments or conditions).

4. Use with accessories, connected materials and products, or related products which are not manufactured by Eureka Ergonomic

5. Alteration or modification of the product.

6. Failure to apply, install, reconfigure, or maintain products according to the materials and documentation accompanying the product; and

7. Scratches on a product are not covered by manufacturer's warranty.

THIS LIMITED WARRANTY IS THE SOLE REMEDY FOR PRODUCT DEFECT AND NO OTHER EXPRESS OR IMPLIED WARRANTY IS PROVIDED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. EUREKA LLC SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR INCIDENTIAL DAMAGES.

EUREKA LLC SHALL NOT BE LIABLE FOR LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

This warranty shall not be extended or restarted upon purchase or installation of any replacement part. Our limited warranty will be invalid if a product has been tampered with or modified in any way (including removal of any component or external cover).

Customers who have warranty issues with the product should either call us at (888) 242-4257 or reach out to info@smartdeskpro.com